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Workflow Trigger: Video Tracking
Automatically trigger workflows when a contact watches a specific portion of a hosted video so you can follow up, score leads, and personalize engagement.
Understanding Customer Interest Through Engagement Instead Of Guessing Who Is Paying Attention
Video content is one of the most effective ways to educate prospects, onboard customers, demonstrate products, and build trust. However, not every viewer watches the same amount of content. Some leave after a few seconds, while others watch most or all of the video, signaling a much higher level of engagement.
BizStackPro's Video Tracking workflow trigger allows businesses to automatically respond when contacts watch a specified portion of a hosted video, helping teams launch follow-up campaigns, score leads, apply tags, segment audiences, and personalize future communication.
Without engagement-based automation, businesses may struggle to identify interested prospects, send generic follow-up messages, overlook buying signals, or miss opportunities to engage highly interested contacts at the right time.
This guide explains how the Video Tracking trigger works, how viewing-percentage filters control workflow entry, and how businesses can create more effective engagement and lead-nurturing systems inside BizStackPro.
Before automating video-engagement events, it helps to understand how video marketing, customer engagement tracking, lead scoring, workflow automation, CRM records, audience segmentation, customer journeys, and sales follow-up processes work together inside BizStackPro.
Overview
The Video Tracking workflow trigger starts automations when a contact watches a defined portion of a video hosted in BizStackPro. It’s a simple way to react to real engagement (instead of guessing who’s interested).
This trigger is commonly used for targeted follow-ups, lead scoring, and segmenting contacts based on how much content they consume.
Important notes:
- It only works for contacts already registered in your system.
- The video must be uploaded/hosted in BizStackPro.
- The trigger fires when the video is closed or completed (based on your configuration).
How to Set Up the Video Tracking Trigger
- Create a new workflow (or open an existing one), then add a new trigger.
- Select Video Tracking from the trigger list (typically under Events).
- Configure your filters (video, percentage watched, funnel context, and any segmentation rules).
- Add the workflow actions you want to run when the trigger fires (messages, tags, lead score updates, etc.).
- Save and publish the workflow, then test it using a known contact and a hosted video.
Common filter options
- Video duration (%): Set the minimum percentage watched before the workflow triggers.
- Video: Restrict the trigger to one (or specific) hosted videos.
- Funnel: Include/exclude videos embedded in specific funnels (if applicable).
- Custom fields: Add segmentation so only qualified contacts enter the workflow.
Good to know: If you don’t set a percentage, the trigger can still fire when the video is closed or completed (depending on platform behavior).
Example Use Cases
Webinar follow-ups
Send different follow-ups depending on whether a contact watches part of a webinar or completes the full video.
Lead scoring
Increase a lead score as contacts watch more of your video content to identify your most engaged prospects.
Abandoned video reminders
Detect early drop-offs and send a reminder to finish watching (or offer a shorter summary link).
Tip: If you want contacts to re-trigger based on repeat views, enable Allow Re-entry and keep your workflow logic clean with tags/conditions.
Turn video views into automated follow-up
Connect hosted video engagement to workflows so you can respond faster, score leads automatically, and personalize the next message.
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Frequently Asked Questions
What is the Video Tracking workflow trigger?
The Video Tracking workflow trigger starts a workflow when a registered contact watches a specified percentage of a hosted video in BizStackPro.
Do contacts need to be registered for video tracking to work?
Yes. This trigger only runs for contacts who are already registered in the system.
When does the Video Tracking trigger fire?
The trigger fires when the video is closed or completed. If no percentage is set, it fires regardless of how much was watched.
Can contacts re-enter the workflow multiple times?
Yes. If Allow Re-entry is enabled, contacts can re-enter the workflow each time they meet the trigger conditions.
What actions can be automated with video tracking?
You can automate emails, SMS messages, tagging, lead scoring, internal notifications, or trigger other workflows based on video engagement.
Automate based on real engagement
When you know who watched (and how much), you can send smarter follow-ups, prioritize the right leads, and keep your messaging relevant—without extra manual work.
Track views. Score leads. Follow up automatically.
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