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Workflow Trigger: Review Received
Use the Review Received trigger to automatically route new Google and Facebook reviews based on rating, source, and spam detection—so you can respond faster and protect your reputation.
Protecting Your Reputation Proactively Instead Of Constantly Monitoring Review Platforms
Customer reviews can significantly influence how potential customers view a business. Positive reviews help build trust and credibility, while negative reviews can highlight issues that require immediate attention. The speed and consistency of your response often shape the overall customer experience.
BizStackPro's Review Received workflow trigger allows businesses to automatically respond when new Google or Facebook reviews are submitted, helping teams notify staff, route reviews based on ratings, manage reputation workflows, and create more consistent customer engagement processes.
Without review-based automation, businesses may overlook important customer feedback, respond too slowly to negative reviews, miss opportunities to amplify positive reviews, or rely on manual monitoring processes that become difficult to scale.
This guide explains how the Review Received trigger works, how review filters control workflow entry, and how businesses can create more effective reputation-management systems inside BizStackPro.
Before automating review events, it helps to understand how reputation management, customer feedback, review platforms, customer service, workflow automation, team notifications, marketing visibility, and customer experience management work together inside BizStackPro.
What the Review Received Trigger Does
The Review Received workflow trigger starts automation whenever a new review is submitted on Google or Facebook. This trigger is contactless, meaning it does not rely on CRM contact records. Instead, it provides review-specific details (rating, source, and spam status) so your workflow can take the right action every time.
Quick Tip
Split your workflow into two paths: 4–5 star reviews (thank + share) and 1–3 star reviews (internal alert + follow-up). It keeps your response process consistent.
Why Review Automation Matters
- Faster response: React to new reviews without manually monitoring platforms.
- Reputation protection: Address low ratings quickly and consistently.
- Smarter routing: Tailor actions by rating, source, and spam detection.
How to Set Up the Review Received Trigger
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Create or open a workflow
- Go to Automation → Workflows.
- Create a new workflow or open an existing one.
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Add the trigger
- Click Add New Workflow Trigger.
- Select Review Received.
Once added, the workflow can respond to new Google and Facebook reviews.
-
Set filters and routing
Use filters to route reviews by source, rating, and spam status so the right actions run every time.
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Save, publish, and test
- Save the workflow.
- Publish it to enable automation.
- Use a controlled test review process to validate routing and notifications.
Filter Options
Review spam
Choose Yes or No to control how flagged/spam reviews are handled, reducing unnecessary actions.
Review source
Route workflows differently for Google vs Facebook reviews.
Review rating
Filter reviews by star rating (1–5). For example: thank + share 4–5 star reviews, and route 1–2 star reviews into follow-up.
Automation Ideas
- Instant alerts: Notify your team when a low rating comes in.
- Share-worthy reviews: Send an internal “post this” notification for 4–5 star reviews.
- Spam routing: Separate flagged reviews from genuine reviews to avoid wasted actions.
- External processing: Send review details to a webhook for reporting or dashboards.
Respond faster to new reviews
Route positive reviews for sharing and low ratings for internal follow-up automatically—so nothing slips through the cracks.
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Frequently Asked Questions
Can I customize actions based on the review rating?
Yes. You can run different actions for each rating, such as thank-you steps for 5-star reviews and follow-ups for lower ratings.
How does the spam filter work?
It lets you detect and route flagged reviews so your workflow doesn’t run unnecessary actions.
Can I differentiate between Google and Facebook reviews?
Yes. Use the Review Source filter to build platform-specific routing and notifications.
Is it possible to trigger external actions with review data?
Yes. You can send review information to a webhook or external system for reporting or processing.
What does “contactless” mean in this context?
It means the workflow isn’t tied to a specific contact record and can run without customer contact details.
Automate online reputation management
Use the Review Received trigger to respond consistently, route lower ratings to follow-up, and keep your review process organized across platforms.
Faster responses. Better visibility.
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