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BizStackPro Help Center · Workflows & Automation
Workflow Action: Set Contact DND
Automatically stop messages from being sent to contacts who opt out, unsubscribe, or bounce—keeping your workflows compliant and your sender reputation protected.
Respecting Customer Preferences Instead of Sending Messages After Someone Opts Out
Customer communication preferences can change at any time. Contacts may unsubscribe from emails, opt out of SMS messages, request no further communication, or become unreachable due to delivery issues.
BizStackPro's Set Contact DND (Do Not Disturb) workflow action automatically prevents future communications from being sent through selected channels, helping businesses maintain compliance and protect sender reputation.
Without automated DND management, businesses may continue sending unwanted communications, create compliance risks, increase unsubscribe complaints, reduce deliverability, or damage customer trust through poor communication practices.
This guide explains how the Set Contact DND workflow action works, how channel-specific restrictions can be applied, and how to build more compliant communication systems inside BizStackPro.
Before applying DND settings automatically, it helps to understand how communication preferences, unsubscribe requests, workflow triggers, channel permissions, customer consent management, and compliance automation work together inside BizStackPro.
What this workflow action does
The Set Contact DND (Do Not Disturb) action marks a contact so they no longer receive messages from your system. You can apply DND across all channels or only to specific channels depending on the situation.
Why it matters: DND helps you respect contact preferences, stay compliant, and protect sender reputation by preventing messages from being sent when they shouldn’t be.
Common use cases
- Opt-outs: A contact explicitly asks you to stop messaging.
- Unsubscribes: A contact submits an unsubscribe request.
- Email bounces: Messages repeatedly fail delivery and should be stopped.
- Disinterest: A contact clearly indicates no further communication.
Step-by-step: How to use Set Contact DND
- Choose the workflow handling opt-outs, unsubscribes, or bounce cleanup.
- Add the action: Insert Set Contact DND at the point where messaging should stop.
- Select DND preferences: Apply DND to all channels or pick specific channels (Email, SMS, WhatsApp, etc.).
- Save, test, and publish: Confirm DND is applied correctly, then publish your workflow.
WhatsApp note: WhatsApp DND prevents messages from being sent to contacts who have unsubscribed on WhatsApp.
Best practices
- Apply DND only when a contact clearly opts out or should not be contacted.
- Choose channels carefully to match the contact’s preference (don’t over-block unless needed).
- Pair DND with tags or notes to document why messaging stopped.
- Always test workflows before enabling them for live traffic.
Example: If a contact only opts out of SMS, apply DND to SMS only so you can still communicate via email (if permitted).
Keep messaging compliant automatically
Use workflow actions like DND to respect preferences, reduce deliverability issues, and protect your sending reputation across channels.
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Frequently Asked Questions
What does the Set Contact DND action do?
The Set Contact DND (Do Not Disturb) action marks a contact as DND so the system stops sending messages to that contact based on the preferences you select.
When should I use Set Contact DND?
Use it when a contact opts out, unsubscribes, requests no further messages, or when an email bounces so your system remains compliant.
Can I apply DND to specific channels only?
Yes. You can enable DND for all channels or only specific channels such as email, SMS, or WhatsApp.
Does Set Contact DND work for WhatsApp?
Yes. You can prevent WhatsApp messages from being sent to contacts who have unsubscribed.
Should I test workflows after adding DND?
Yes. Always test your workflow to confirm DND is applied correctly before publishing.
Respect preferences. Protect reputation.
Set Contact DND is a simple but critical step for staying compliant and preventing unwanted messages across email, SMS, and WhatsApp.
Cleaner lists. Better deliverability.
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