🥳 Celebrate Our Launch With a $200 LIFETIME Discount OFF The Premium Plan Use: BIRTHDAY2024
This offer expires 9/30/2024, at 11:59 PM EST
Understanding the Workflow History & Status Tabs
The Status and History tabs help you see where contacts are inside a workflow, what action ran last, and what’s happening next—so you can troubleshoot fast and optimize with confidence.
Finding Automation Problems Faster Instead of Guessing What Happened
Workflow troubleshooting becomes difficult when contacts miss messages, automation behaves unexpectedly, or businesses cannot quickly determine where someone is inside a workflow.
BizStackPro Workflow Status and History tools provide visibility into contact movement, workflow progress, execution timing, and automation behavior so issues can be diagnosed faster.
Without visibility into workflow activity, businesses may spend extra time troubleshooting, overlook enrollment issues, struggle to identify failures, or make workflow changes without understanding the underlying problem.
This guide explains how Workflow Status works, how Workflow History provides enrollment visibility, and how to troubleshoot automation systems more effectively inside BizStackPro.
Before troubleshooting workflow issues, it helps to understand how workflow status tracking, enrollment history, execution history, contact progress, and automation visibility tools work together inside BizStackPro.
Why These Tabs Matter
When you’re building or debugging workflows, you need answers to a few key questions: Is the contact enrolled? Which step are they on? Did an action fail? The Workflow Status and History views give you those answers in seconds.
Quick guide: Use Status for “what’s happening right now.” Use History for “how they got here.”
Where to Find the Status & History Tabs
- Go to Automation → Workflows.
- Open the workflow you want to review.
- Use the workflow’s Status and History views/tabs to inspect contact activity.
Workflow Status Tab
The Status tab shows real-time and recent workflow activity for contacts enrolled in that workflow. It’s the fastest place to see the current (or last) action for each contact.
- Contact: Shows the contact (hovering may reveal extra details).
- Action: The current or last action the contact is on.
- Executed On: When the action ran.
- Status: Common states like completed, waiting, failed, or removed.
- Execution History: Opens the action-by-action timeline for that contact.
- Contact History: Shows broader workflow-related activity for the contact.
Best use: If someone says “I didn’t get the text/email,” open Status, find the contact, and check what action they’re on (or what action failed).
Filtering the Status Tab
Use filters to narrow the list by contact, action, or status so you can focus on the specific group you’re troubleshooting (for example: contacts stuck on a wait, or actions that failed).
Workflow History Tab (Enrollment History)
The History view (often referenced as Enrollment History) focuses on how contacts entered the workflow and their progress through it—especially helpful for understanding enrollments and repeated entries.
- Contact: Open the contact record quickly.
- Action: Current or last workflow step.
- Next Execution: When the next step is scheduled to run.
- Execution History: Review the full timeline for that enrollment (and sometimes previous ones).
Best use: If contacts aren’t enrolling (or they’re enrolling multiple times), check the History tab to confirm entry patterns and timing.
Viewing a Contact’s Full Workflow Journey
To see the entire journey for one person, use the options inside Status/History (like Execution History and Contact History). This helps you:
- Review multiple enrollments for the same contact
- Spot repeated triggers or re-enrollments
- Verify what ran, what got skipped, and what failed
What “Execution History” Shows
Execution History is your step-by-step view. It displays the actions that ran for a contact inside the workflow, and may also include actions from previous enrollments depending on how you open it.
Pro move: When a contact looks “stuck,” open Execution History, find the last completed step, then look for the next scheduled action or the failure reason.
Troubleshooting Tips
- Start with Status to see where contacts are currently sitting (waiting, failed, removed).
- Open Execution History to find the exact step that didn’t behave as expected.
- If contacts aren’t showing up at all, check your trigger filters and enrollment rules.
See exactly what your workflows are doing
Use Status for real-time visibility and History for enrollment context—so you can troubleshoot quickly and build better automations.
Opens in a new tab.
Frequently Asked Questions
Where do I see what action a contact is currently on?
You can see the current or last action under the Action column in the Workflow Status tab.
What is the difference between Workflow Status and Enrollment History?
Workflow Status focuses on real-time and recent execution information. Enrollment History focuses on how contacts entered and their overall enrollment progress.
Can I view a contact’s full workflow journey?
Yes. Both views provide access to Execution History and Contact History so you can review the full journey.
What is the Execution History option used for?
Execution History shows the actions that ran for a specific contact within the workflow, and can include previous enrollments depending on the view.
Automate with confidence
BizStackPro gives you visibility into every workflow step—so you can diagnose issues faster, improve performance, and scale your automations safely.
Better visibility. Better results.
Disclaimer: This site is NOT endorsed by Google, Facebook or YouTube in ANY WAY. All trademarks & Logo / branding are the property of their respective owners. Please Note: This site was created in BizStackPro by Ken George II (An Affiliate of BizStackPro) and may contain affiliate links.
Copyrights 2024 | AllAboutBizStackPro.Com | Pricing | About | Features | All Rights Reserved.