Troubleshooting Sticky Contacts for Forms and Calendars

Overview

Sticky Contacts in BizStackPro helps carry contact details from a form on one page to a calendar form (or another follow-up form) on the next page—so fields can pre-populate automatically.

When Sticky Contacts stops working, it’s usually caused by mixed element types (Form element vs. custom embed), disabled pre-fill settings, or domain mismatches between pages.

1) Sticky Contacts isn’t working on my calendar page

The most common cause is element misalignment. For example: using the standard Form element on the first page, but embedding the calendar via custom code (or vice versa) can prevent pre-fill data from being read.

Fix element alignment

• If page 1 uses the Form element, page 2 should use the Calendar element.
• If page 1 uses a custom embed form, page 2 should use a matching custom embed calendar.
• Avoid mixing “standard element” on one page and “custom embed” on the other unless you intentionally rebuilt both sides the same way.

2) Confirm Sticky Contacts is enabled on both the form and calendar

Even with the correct elements, Sticky Contacts won’t pre-populate if the setting is disabled on either the form or the calendar.

Check form settings

1. Go to Sites → Forms → Builder.
2. Select the form used on your first page.
3. Open Options → Form Settings.
4. Enable Sticky Contact (or the relevant pre-fill setting).

Check calendar settings

1. Edit the calendar used on your booking page.
2. Open Forms & Payment.
3. Enable Pre-populate fields (or equivalent option).
4. If a custom form is connected to the calendar, confirm pre-fill/Sticky Contacts is enabled there too.

3) Using custom embed code

Sticky Contacts can still work with custom embed code, but you must keep the setup consistent.

Best practices

• Use the same embed approach for both pages (custom embed form → custom embed calendar).
• Keep both pages on the same domain whenever possible. Cross-domain setups can break pre-fill behavior.
• After updating embed code, save your funnel and run a full test from page 1 again.

4) Test Sticky Contacts end-to-end

Once your elements and settings are aligned, run a quick test to confirm the data is pre-populating correctly.

Testing steps

1. Save all funnel and builder changes.
2. Open the first page in a fresh tab/window and submit the form using new test values.
3. Proceed to the calendar page in the flow.
4. Confirm the booking form fields are automatically pre-populated with your submitted values.

5) Still not working? Final checklist

If Sticky Contacts still fails after the steps above, there is usually still an inconsistency between elements, settings, or domain.

• Confirm you’re not unintentionally mixing a Form element with a custom embed calendar (or vice versa).
• Ensure the Calendar element is correctly linked to the intended calendar and uses the expected form configuration.
• Verify both pages are on the same domain/subdomain.