Troubleshooting Guide: Adding a Product to a Funnel or Website

Overview

Adding products properly is essential for smooth checkouts and accurate revenue tracking inside BizStackPro. If a product doesn’t appear in the selector, shows the wrong price, or upsells aren’t displaying, the cause is usually a quick configuration fix.

How to Add a Product to a Funnel or Website

To sell a product on a funnel step or website page, you must create the product (with at least one price point) and then attach it to the correct checkout step/page.

1. Open the editor: Go to the funnel or website where you want to sell the product.
2. Go to Products: Open the Products tab in the builder.
3. Create or select a product: Click Add Product (or choose an existing product).
4. Add price points: Create at least one active price point (one-time, subscription, etc.).
5. Assign it to checkout: On the checkout step/page, select the product + price point in settings.
6. Save and publish: Publish the step/page so customers can access it.
7. Test end-to-end: Run a full test checkout to confirm price and order flow are correct.

Product Not Showing in the Selector

If you open the selector and your product is missing, check these common causes.

• No active price point: Add and activate at least one price point for the product.
• Product isn’t active/published: Confirm the product status in your Products/Payments area.
• Wrong location: Make sure you’re in the same BizStackPro location where the product was created.
• Editor needs a refresh: Refresh the editor after creating or updating products.

Wrong Price Showing at Checkout

When customers see the wrong price, the checkout step/page is usually connected to the wrong price point or variant.

1. Open the checkout step/page settings where the product is assigned.
2. Confirm the product selection is correct.
3. Confirm the price point matches your intended amount and billing frequency.
4. Compare against the product setup in your Products/Payments area.
5. Re-select the price point and save to force the step/page to refresh pricing.
6. Test checkout again using a full end-to-end flow.

Upsell Products Not Displaying

Upsells only appear when they are attached to the correct upsell step and the funnel flow is completed in sequence.

• Step order: Upsell steps must be after the main checkout step.
• Correct assignment: The upsell product must be assigned to the upsell step (not checkout).
• Active price point: Upsell products must have an active price point configured.
• Publish status: Ensure the upsell step is published and accessible.
• Test properly: Complete the initial purchase so the upsell trigger can fire.

Removing a Product from a Funnel Safely

If you can’t remove a product, it’s usually still referenced by a step, order bump, upsell/downsell, or automation.

1. Open the funnel and go to the Products tab.
2. Locate the product and click Delete (trash icon).
3. If deletion fails, remove dependencies first:
   • Unselect it from the checkout step settings.
   • Remove it from any order bump configuration.
   • Unassign it from upsell/downsell steps.
   • Check workflows/automations that reference the product and update them.
4. Return to the Products tab and delete again.