🥳 Celebrate Our Launch With a $200 LIFETIME Discount OFF The Premium Plan Use: BIRTHDAY2024

This offer expires 9/30/2024, at 11:59 PM EST

BizStackPro all-in-one digital marketing platform dashboard.

Setting Up Email Notifications for Expired Social Media Accounts – BizStackPro Help

Setting Up Email Notifications for Expired Social Media Accounts

Q: How do I change the default email template for Social Planner notifications?

Go to Emails > Templates, click New, and select Email Marketing Template. In the template library, select System Template, choose the Social Planner notification template, edit it, and save your changes.

Q: When does the Pre-Expiry Notification trigger?

The pre-expiry notification triggers around the 80th day for a Facebook Page token with a 90-day limit, giving you time to refresh the token before it expires.

Q: What happens when a social media account token expires?

If a token expires, the account may disconnect from the Social Planner and scheduled posts may fail until the account is reconnected and authorized again.

Q: How will I know when a token is about to expire?

You will receive email notifications if reminders are enabled. You may also see in-app alerts under Social Planner settings.

Q: What should I do if a social account disconnects due to an expired token?

Navigate to Social Planner settings, select the disconnected account, and reconnect it by reauthorizing the integration.

Q: Can I change how often email notifications are sent?

Yes. When editing notification settings, you can specify how frequently reminders should be sent and choose the notification recipients.

Q: Do changes to reminder frequency apply immediately?

No. Updated reminder timing applies to the next expiration cycle after the change is saved.

Enable Social Planner email alerts for expiring or expired tokens so your accounts stay connected and scheduled posts don’t fail unexpectedly.

Browse Help Center See All Plans & Features

Preventing Social Accounts From Disconnecting Without Warning

Social media integrations can suddenly stop working when platform authorization tokens expire, causing scheduled posts to fail without obvious warning.

The BizStackPro Social Planner uses platform authorization tokens to maintain access to connected Facebook, Instagram, LinkedIn, Google Business, and other social accounts.

Expired tokens, security changes, password resets, or missing renewal reminders can disconnect accounts and interrupt scheduled publishing workflows across multiple platforms.

This guide explains how to configure pre-expiry notifications, manage token expiration alerts, customize reminder settings, and reconnect expired social accounts inside BizStackPro.

Before troubleshooting disconnected social accounts, it helps to understand how authorization tokens, expiration cycles, and notification settings function inside the BizStackPro Social Planner.

Overview

Social Planner connects to platforms like Facebook, Instagram, LinkedIn, and Google Business Profile using an authorization token. Tokens can expire on a timed cycle or become invalid after security-related changes (like password updates). If a token expires, the account can disconnect and scheduled posts may fail until you reconnect and reauthorize.

Examples: Facebook Page tokens often follow a ~90-day refresh cycle and LinkedIn tokens can follow a ~60-day cycle. Token behavior can vary by platform and settings.

To stay ahead of disruptions, enable email notifications for token pre-expiry and expiry events. These alerts help you refresh tokens before posting breaks.

Types of Social Planner Email Notifications

You can enable notifications for several account and workflow events:

Account Expired: sent when a token expires and the account disconnects.
Account Pre-Expiry: a reminder before expiry (example: around day 80 of a 90-day cycle).
Request for Approval: notifies approvers when a post needs review.
Post Approved – Creator Update: informs the creator when a post is approved.
Post Rejected – Creator Update: informs the creator when a post is rejected.
Post Failed: alerts selected users when a scheduled post fails to publish.

How to Set Up Notifications for Expired Accounts

Step 1 — Open Social Planner

Go to Marketing in the left-hand menu.
Open Social Planner.

Step 2 — Open Social Planner Settings

Click the gear icon to open Social Planner Settings, then select Manage Social Accounts.

Step 3 — Open the Notifications Tab

In Social Planner Settings, open the Notifications tab to view all available notification options.

Step 4 — Configure Recipients, Frequency, and Templates

Click the pencil icon next to the notification you want to configure. In the edit window you can:

Choose which user(s) should receive the email
Set the reminder frequency (how often notifications are sent)
Select the email template used for the message

Important: Updates to reminder timing typically apply to the next expiration cycle after you save the change.

Avoid failed posts and surprise disconnects

Enable pre-expiry alerts so you can refresh tokens before your scheduled content hits an error.

🚀 See All Plans & Features

Opens in a new tab.

Frequently Asked Questions

How do I change the default email template for Social Planner notifications?

Go to Emails > Templates, click New, choose Email Marketing Template, then open System Template and select the Social Planner notification template. Edit and save.

When does the Pre-Expiry Notification trigger?

Example: for a Facebook Page token with a 90-day limit, pre-expiry can trigger around day 80—if that reminder is enabled.

What happens when a social media account token expires?

The account may disconnect from Social Planner and scheduled posts can fail until you reconnect and authorize again.

How will I know when a token is about to expire?

You’ll receive email notifications (if enabled) and may also see in-app alerts in Social Planner settings.

What should I do if a social account disconnects due to an expired token?

Open Social Planner settings, select the disconnected account, and reconnect by reauthorizing the integration.

Can I change how often email notifications are sent?

Yes. Edit the notification settings to adjust reminder frequency and recipients.

Do changes to reminder frequency apply immediately?

Typically no—updated reminder timing applies on the next expiration cycle after you save changes.

📚 Browse More Help Guides

Keep Social Planner running smoothly

Token expiry is normal on many platforms. Email notifications help you refresh access in time so posts keep publishing on schedule.

✅ View Plans & Features

Stay connected. Avoid failed posts.

📚 Browse More Help Guides

Disclaimer: This site is NOT endorsed by Google, Facebook or YouTube in ANY WAY. All trademarks & Logo / branding are the property of their respective owners. Please Note: This site was created in BizStackPro by Ken George II (An Affiliate of BizStackPro) and may contain affiliate links.