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BizStackPro Help Center · Reputation Management
Reputation Overview Dashboard
Understand every part of the Reputation Overview Dashboard so you can monitor reviews, track invite trends, analyze sentiment, and compare your business against competitors—all in one place.
Monitoring Your Online Reputation From One Central Dashboard
Reviews, ratings, customer sentiment, and outreach activity can quickly become difficult to monitor when spread across multiple platforms and reports.
The Reputation Overview Dashboard centralizes review performance data so businesses can track invite activity, sentiment trends, review growth, listings health, and competitor comparisons from one location.
Without a centralized reputation dashboard, important trends may go unnoticed, negative feedback may be missed, and outreach performance can become harder to improve over time.
This guide will walk you through the major sections of the Reputation Overview Dashboard so you can better understand your reputation performance and identify opportunities for improvement.
To begin, review what the Reputation Overview Dashboard shows and how its reporting sections help monitor review activity and customer sentiment.
What the Reputation Overview Dashboard Shows
The Reputation Overview Dashboard gives you a complete snapshot of your online reputation. It combines reviews, ratings, invites, sentiment, and trends so you can spot patterns and take action quickly.
Navigation: Open your sub-account → Reputation → Overview.
Invite Goals
Invite Goals are preset, progressive milestones that help you track review outreach. They are not editable, and the target increases as you hit each milestone.
Reviews Received
This tile shows how many reviews were pulled into the system during your selected timeframe. Typically, this includes reviews from connected platforms like:
Tip: If you’re not seeing reviews, confirm your integrations are connected and authorized.
Online Listings
If your account has listings enabled, this tile shows the status of your business information across directories. Use View Status to see detailed listing health.
Average Rating
Average Rating reflects the overall star rating during the selected date range, calculated as:
Total stars received ÷ Total reviews
Sentiment Analysis
Sentiment analysis categorizes reviews into tone-based buckets so you can understand how customers feel at a glance:
- Positive
- Neutral
- Negative
Use this to identify recurring issues and recognize what customers consistently praise.
Invite Trends
Invite Trends displays the number of review invitations you sent in the selected time period. This can include:
- SMS
- WhatsApp (if configured)
Review Trends
Review Trends visualizes review volume over time (often month-over-month), helping you spot growth, dips, or seasonal patterns.
Latest Review Requests
This section lists recent review requests and commonly includes:
- Recipient
- Channel (SMS, Email, WhatsApp)
- Date sent
Use this to confirm outreach activity and keep an eye on request volume.
Latest Review
Latest Review shows your newest reviews from connected sources (such as Google and Facebook), typically including timestamps and reviewer details (when available).
Competitor Analysis
Competitor Analysis helps you compare your reputation against up to three competitors using publicly available review data. Common comparison points include:
- Star ratings
- Total review count
- Response activity and/or response timing (when available)
Use it for: setting targets, tracking progress, and spotting gaps in review volume or responsiveness.
Turn dashboard insights into better reviews
Track invites, trends, and sentiment—then refine your review requests and response strategy to grow a stronger reputation over time.
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Frequently Asked Questions
What is the Reputation Overview Dashboard?
It’s your central analytics view for reputation performance—reviews, invites, sentiment, and trends—so you can monitor and improve how your business looks online.
How do I access the Reputation Overview Dashboard?
Go to Reputation → Overview inside your BizStackPro sub-account.
What are Invite Goals?
Invite Goals are preset, non-editable milestones that increase as you reach each target—encouraging consistent review outreach.
How does Sentiment Analysis work?
Sentiment analysis evaluates review language and categorizes tone (positive/neutral/negative), helping you quickly spot customer satisfaction patterns.
What is the Competitor Analysis feature?
It compares your reputation metrics with up to three competitors using publicly available review data—helping you set realistic benchmarks.
Stay ahead of reviews, sentiment, and competitors
Use the Overview Dashboard to spot trends early, respond faster, and keep your reputation moving in the right direction.
More reviews. Better insight. Stronger trust.
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