How do I select the action for review requests?

In the Review Request Behavior section, you can choose to send a review request immediately once, or follow a custom schedule with recurring attempts using selected email and SMS templates.

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Reputation Management: Settings – BizStackPro Help

BizStackPro Help Center · Reputation Management

Reputation Management: Settings

Q: How does the Smart Spam Detection feature work?

Smart Spam Detection automatically flags potential spam reviews to maintain a clean and authentic online presence. You can review flagged content and mark it as Not Spam if necessary.

Q: Can I customize the review widget for my business?

Yes, you can customize your review widget by navigating to the Reputation tab under Widgets. You can adjust its appearance and behavior to fit your brand and display strategy.

Q: How can I use QR codes to collect reviews?

You can create customizable QR codes under the Reviews QR section, place them on business cards, posters, or other touchpoints, and track scan metrics to optimize your review collection strategy.

Q: What is review balancing, and how do I enable it?

Review balancing distributes your review requests across multiple platforms to build a well-rounded online reputation. You can enable this feature in the Review Link section of Reputation Settings.

Q: How can I send review requests through WhatsApp?

First authenticate your WhatsApp Business number under Settings → WhatsApp. Then create a custom template under Reputation → Settings → Review Request WhatsApp, submit it to Meta for approval, and send review requests individually, in bulk, or via workflows.

Q: Can I filter which reviews are displayed in the widget?

Yes. You can filter reviews by specific pages and set a minimum rating for reviews that appear in the widget, giving you control over which feedback is highlighted.

Q: What privacy features are available for HIPAA-compliant locations?

For HIPAA-compliant locations, reviewer initials are displayed instead of full names in the review widget to help protect sensitive information. Ensure your location is actually HIPAA-compliant before using this mode.

Configure how BizStackPro collects, requests, filters, and showcases reviews using Review AI, review links, Email/SMS/WhatsApp requests, QR codes, Smart Spam Detection, and customizable review widgets.

Privacy note: For HIPAA-compliant locations, review widgets can display initials instead of full reviewer names. Only use HIPAA mode if your location is truly HIPAA-compliant.

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Controlling How Your Business Collects and Displays Reviews

Reputation management involves more than just collecting reviews—it also requires controlling request behavior, response workflows, filtering, spam protection, and public display settings.

Reputation Management Settings centralize these controls so businesses can configure review collection, automate requests, manage widgets, and customize customer feedback workflows from one location.

Without properly configured settings, review requests may become inconsistent, automation may fail to match your business needs, or public-facing review displays may not reflect your intended strategy.

This guide will walk you through the major Reputation Management settings so you can better organize review collection, response automation, and social proof presentation inside BizStackPro.

To begin, review the overview of Reputation Management Settings and understand how the major review tools are organized inside BizStackPro.

Overview of Reputation Management Settings

Reputation Settings give you centralized control over how reviews are collected, requested, filtered, and displayed. You can manage:

Review AI: suggested and automated replies to incoming reviews
Review Link: where customers go when you request a review
Email/SMS/WhatsApp review requests: templates, schedules, and behavior
Reviews QR: branded QR codes that point to your review destination
Smart Spam Detection: automatic spam flagging and review control
Widgets & filters: what reviews show publicly and how they appear

Navigation: Open your sub-account → Reputation → Settings.

Review AI

Review AI helps you respond to reviews faster and more consistently by generating suggested replies (and, if enabled, automating responses).

AI suggestions: approve, edit, or customize responses before posting
Multiple agents: create different “personalities” for tone (professional, friendly, empathetic)
Brand alignment: tailor traits and style to match your voice

Best practice: Start with suggestions/approval mode before turning on fully automated replies.

Review Link & Review Balancing

Review Balancing

Review balancing helps distribute requests across multiple platforms (like Google and Facebook) to build a more balanced reputation footprint.

Review Link settings

If Google Business Profile or Facebook is integrated, review links are typically populated automatically.
If not integrated, connect platforms first, then return to Review Link.
You may also configure a custom review link (depending on your available options).

Choose which platform generates the request link

Select where customers should land when clicking your review request (Google, Facebook, or another configured destination).

Email & SMS review requests

Configure templates, preview content, and control how review requests behave when sent manually, in bulk, or through automations.

Templates & preview

Preview and edit templates used for review requests so messages match your brand and improve response rates.

Contact search

Search contacts by email or phone before sending to reduce mistakes and speed up workflow.

Review Request Behavior

Send immediately once: one request sends right away.
Follow a custom schedule: send recurring follow-ups using your selected templates and retry limits.

Tip: If someone already reviewed (or asked not to be reminded), pause recurring requests for that individual.

WhatsApp review requests

Send review requests via WhatsApp using approved templates—manually, in bulk, or through workflows.

1) Authenticate WhatsApp

Connect your WhatsApp Business number under Settings → WhatsApp.

2) Create and submit a template

Go to Reputation → Settings → Review Request WhatsApp, customize your message, then submit it to Meta for approval.

3) Send requests

Individually to a single contact
In bulk (for example via CSV or selection, based on your tools)
Via workflows for automated follow-ups

Reviews QR

Reviews QR lets you generate branded QR codes that link directly to your review destination—perfect for in-store signage, receipts, packaging, and business cards.

Create QR codes: add logo/text, then download for print or digital use.
Track performance: use scan metrics to see what placements work best.

Smart Spam Detection

Smart Spam Detection flags suspicious or low-quality reviews to help keep your public display clean—while still letting you review everything internally.

Enable spam detection inside Reputation Settings.
Review flagged items and mark legitimate feedback as Not Spam when needed.

Review widgets & display filters

Widgets turn reviews into social proof on your website. Settings and filters give you control over what appears publicly.

Customize widgets

Go to Reputation → Widgets to adjust layout, style, and behavior.

Filter by pages/sources

Show reviews from specific sources or pages to keep each widget relevant (for example, per location or brand).

Set minimum rating

Set a minimum rating threshold for reviews that appear in widgets—while still keeping full visibility internally.

Override links when needed

Use platform-specific links (Google vs Facebook) in templates and campaigns to match your balancing strategy.

Important privacy & compliance notes

Legal compliance: review solicitation rules vary by industry and region—follow applicable guidelines.
HIPAA mode: if enabled for compliant locations, widgets can display reviewer initials instead of full names.

Build a review engine that runs on autopilot

Configure settings once—then collect reviews through Email/SMS/WhatsApp, reduce spam, and showcase social proof with widgets.

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Frequently Asked Questions

How does the Smart Spam Detection feature work?

Smart Spam Detection flags potential spam reviews so your public reputation stays clean. Review flagged items and mark legitimate feedback as Not Spam.

Can I customize the review widget for my business?

Yes. Go to Reputation → Widgets to customize appearance, filters, and behavior.

How can I use QR codes to collect reviews?

Create QR codes in Reviews QR, customize branding, and place them on printed/digital touchpoints. Track scans to refine placement.

What is review balancing, and how do I enable it?

Review balancing distributes requests across platforms (like Google and Facebook). Enable it in Review Link settings.

How can I send review requests through WhatsApp?

Authenticate WhatsApp under Settings → WhatsApp, then create/submit a template in Reputation → Settings → Review Request WhatsApp. Send requests manually, in bulk, or via workflows.

Can I filter which reviews are displayed in the widget?

Yes. Filter by specific pages/sources and set a minimum rating threshold for displayed reviews.

What privacy features are available for HIPAA-compliant locations?

HIPAA-compliant locations can display reviewer initials instead of full names in widgets. Only enable this if your location is compliant.

How do I choose what happens when I trigger review requests?

In Review Request Behavior, choose immediate one-time sending or a scheduled recurring sequence using selected Email/SMS templates and retry limits.

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Turn reviews into conversion-ready social proof

Use Review AI for faster replies, QR codes for in-person collection, and widgets with filters to showcase your best feedback on the pages that matter most.

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Less friction. More reviews. Better trust.

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