Marking Calls as Completed

BizStackPro can track call outcomes automatically using workflow triggers. With the right phone number configuration and workflow setup, calls are only marked as completed when they’re truly answered—not when they hit voicemail.

How the Call Completed Trigger Works

Call completion is determined using connection and timing data. Proper phone number settings help BizStackPro distinguish between real answered calls and voicemail systems that might otherwise be misclassified.

Part 1: Configure Your Phone Number

1. Open your phone number settings.
2. Select the phone number you want to use for outbound or inbound calls.
3. Set the call timeout value to 20 seconds.

A 20-second timeout helps prevent voicemail systems from being counted as answered calls.

Part 2: Build the Call Status Workflow

1. Create a new workflow
   • Open your automation area and start a new blank workflow.
   • Give it a clear name related to call completion tracking.
2. Add a call status trigger
   • Add a trigger that listens for call status changes.
   • Select the status that represents an answered call.
3. Apply follow-up actions
   • Add a tag to mark the call as completed.
   • Trigger follow-up actions such as notes, tasks, or internal alerts.
4. Publish and activate
   • Save your workflow.
   • Activate it so it begins tracking calls automatically.

You can repeat this setup for additional call outcomes or handle multiple statuses using branching logic.

Handling Multiple Call Outcomes

• Create separate workflows for different call results.
• Use If/Else branches to route calls based on their status.
• Apply different tags or actions for answered, missed, or failed calls.

Testing and Verification

• Place test calls to verify correct tagging.
• Confirm voicemail calls are not marked as completed.
• Review workflow logs to validate execution accuracy.