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Inbound Call Routing to the LeadConnector Mobile App
Send incoming calls from your BizStackPro numbers straight to the mobile app—enable forwarding, transfer live calls, and stay responsive on the go.
Receiving Business Calls Directly Inside the Mobile App
Teams that work remotely or on the go often need inbound calls routed directly to mobile devices instead of relying on desk phones or browser tabs.
LeadConnector mobile app routing allows incoming calls from your BizStackPro numbers to ring directly inside the mobile app for faster response handling.
Without proper routing setup, calls may go unanswered, route incorrectly, or fail to reach the intended user while they are away from the desktop app.
This guide will walk you through how inbound call routing works in the mobile app so you can answer calls, transfer conversations, and manage inbound communication from anywhere.
To begin, review what inbound call routing is and how calls are forwarded into the LeadConnector mobile app.
What Is Inbound Call Routing?
When prospects call your BizStackPro number (configured under Settings → Phone Numbers), inbound routing determines where that call rings. With mobile forwarding enabled, the call can ring inside the mobile app so you can answer instantly.
Result: You can take calls on the go, transfer them to teammates, and reduce missed inbound leads.
Prerequisites
- Have at least one valid number set as a Call Forwarding number, User Phone Number, or Company Phone Number.
- Assign an inbound-capable number to the user in Call & Voicemail Settings.
- Install the mobile app on iOS or Android and sign in.
Heads up: If the user has no valid forwarding/user/company number on file, the “Forward calls to the mobile app” option may not behave as expected.
Set Up Inbound Calls to the Mobile App
- Go to Settings → My Staff.
- Click Edit on the user who should receive inbound calls.
- Scroll to Call & Voicemail Settings and assign a number to the user.
- Enable Forward calls to the mobile app.
- Click Save.
What to expect: When enabled, inbound calls trigger a push notification and you can answer in-app like a normal call.
Transfer Inbound Calls on Mobile (Warm or Blind)
- Answer the inbound call in the mobile app.
- Tap Transfer (top-right).
- Select a teammate from Staff or Recent.
- Choose:
- Warm Transfer — stay on the line to introduce the caller.
- Blind Transfer — hand off immediately.
One-Tap DND
Mark contacts as DND directly from the incoming call screen, call logs, or by swiping a conversation thread and choosing DND. This is useful for blocking spam or pausing follow-ups for a contact who requests it.
Tip: If you’re getting repeated unwanted calls/texts, DND is the fastest way to stop outreach to that contact record.
Multi-Device & Multi-Account Behavior
- Multiple devices: Up to 10 devices can ring simultaneously. Answering on one stops the rest.
- Multiple accounts: Calls route to the account you last switched to. If that account doesn’t support inbound calling, calls won’t come through until you switch back.
Why you may get two calls: Inbound routing can involve forwarding via configured numbers. Once one leg is answered, the other ringing attempts disconnect automatically.
Never miss an inbound call on the go
Turn on mobile inbound routing, transfer calls to teammates, and manage DND quickly—right from your phone.
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Frequently Asked Questions
Where do I set up inbound call routing to the mobile app?
Go to Settings → My Staff → Edit user → Call & Voicemail Settings. Assign a phone number and check “Forward calls to the mobile app.”
What are the prerequisites?
You must have at least one valid number set as a Call Forwarding number, a User Phone Number, or a Company Phone Number.
How does inbound call transfer work on mobile?
While on a call, tap Transfer → pick a teammate → choose Warm Transfer to stay on the line, or Blind Transfer to hand off instantly.
Why do I get two calls sometimes?
Inbound calls may forward via your configured numbers. When one of the calls is answered, the others disconnect automatically.
What happens if I’m logged into multiple devices?
Up to 10 devices can ring simultaneously. When you answer on one device, the remaining devices stop ringing.
I use multiple accounts—where will calls go?
You’ll receive calls for the account you last switched to. If that account doesn’t support inbound calling, calls will not come through.
Can I mark a contact as DND from the call screen?
Yes. You can mark DND directly from the incoming call screen, call logs, or by swiping a conversation thread and choosing DND.
Route inbound calls straight to your mobile app
Answer from anywhere, transfer live calls to teammates, and control DND quickly so your phone system stays clean and responsive.
Faster answers. Cleaner routing.
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