How to Port a US Telephone Number to Your Account

Overview

Number porting moves a phone number from your current carrier into your BizStackPro Phone account. To avoid delays and rejections, gather the correct account details, submit required documents in the correct file format, and list every number in E.164 format.

Before You Begin

• Location ID: Go to Settings → Business Profile and copy your Location ID.
• Customer name: Must match the name on the current phone bill.
• Service address: Physical service address is required (no P.O. Box).
• Numbers to port: List every number and specify the number type (wireless, landline, toll-free).
• Wireless only: Account number and PIN (or last 4 digits of SSN, depending on carrier).
• Losing carrier: The current service provider’s name.

Required Documents

• Letter of Authorization (LOA): PDF ≤ 4MB, dated within the last 15 days.
• Recent phone bill: PDF (scanned or electronic) ≤ 4MB, showing the numbers and service address.

Prepare these PDFs before you submit your request so your port can move forward without back-and-forth.

Submit Numbers in E.164 Format

Submit each number in E.164 format to help prevent carrier rejections.

Send Your Porting Request

1. Complete your porting form with the details from your current carrier.
2. Attach your LOA PDF (≤4MB) and recent bill PDF (≤4MB).
3. Submit the full package to support so the request can be placed with the losing carrier.

Canadian Number Porting

• Canadian ports usually follow the same submission steps as US ports.
• Typical timelines are 4–6 weeks, depending on the losing carrier.
• Include the account number with the current provider to reduce delays.
• After porting, test both voice and SMS to confirm expected behavior.

Fees & Internal Transfers

• Porting fee: A one-time fee per number may apply.
• Internal transfer: If the number already exists with the same underlying provider under another internal account, it may only need a project-to-project move. Provide the losing account identifier.