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How to Obtain Australian Phone Numbers – BizStackPro Help

How to Obtain Australian Phone Numbers

Set up an Address and Regulatory Bundle with ASIC documents to unlock Australian numbers for calls and SMS inside BizStackPro.

Meeting Compliance Requirements Before Using Australian Numbers

Australian phone numbers require additional business verification before they can be purchased and used for calls or messaging.

BizStackPro uses Address Bundles and Regulatory Bundles to confirm business identity and comply with Australian telecommunications requirements.

Without completing the required documentation correctly, number requests may be delayed, rejected, or unavailable for use.

This guide will walk you through how to obtain Australian phone numbers so you can complete compliance steps and activate numbers successfully.

To begin, review the overview and understand why Address Bundles and Regulatory Bundles are required for Australian numbers.

Overview

To purchase and use Australian phone numbers in BizStackPro, you’ll typically need to create an Address Bundle and submit a Regulatory Bundle with your business documentation. Once approved, you can add Australian numbers for calls and SMS.

Required document: Your ASIC registration record (PDF), commonly downloaded from ABN Lookup.

Step 1 — Open Settings

From your BizStackPro dashboard, go to Settings (typically in the lower-left sidebar).

Step 2 — Open Phone Numbers

Select the Phone Numbers section to view existing numbers and add new ones.

Step 3 — Create an Address Bundle

  1. Click Create and choose Address Bundle.
  2. Enter your business details exactly as shown on your official documents.

Important: Details must match official records exactly (including formatting and capitalization, if required) to avoid rejections.

Step 4 — Confirm Bundle Details

Provide your business name, physical address, and all required information. Double-check everything against your ASIC record so there are no mismatches during review.

Step 5 — Create a Regulatory Bundle (Australia)

  1. Click Create and choose Regulatory Bundle.
  2. Select Country: Australia.
  3. Select the appropriate Type (for example, Mobile if that’s what you’re requesting).
  4. Upload your ASIC registration documents (PDF) for any requested fields.

Tip: If your submission is rejected, it’s usually due to mismatched details. Compare each field to your ASIC record and resubmit with corrected info.

Step 6 — Await Approval

Regulatory Bundle approvals are commonly processed within 24 hours, depending on review volume and submission accuracy.

Step 7 — Add Your Australian Number

  1. Return to Phone Numbers.
  2. Click Add a phone number.
  3. Select Australia, choose an area code, and pick from available numbers.
  4. Confirm to add the number to your account.

Need more than one number? After approval, you can add multiple Australian phone numbers by repeating this step.

Important Notes

  • ABN Lookup is often used to find and download your ASIC registration record.
  • All details should match your official documents exactly to reduce delays or rejections.
  • If you don’t see Bundles options, you may need admin permissions for the account/sub-account.
  • If a number you want is unavailable, try a different area code or check back later.

Expand your phone presence in Australia

Once your Regulatory Bundle is approved, you can add multiple Australian numbers and scale calls and SMS with local coverage.

Frequently Asked Questions

What documents are required?

You need your ASIC registration record, downloadable as a PDF from the ABN Lookup website.

How long does approval take?

The Regulatory Bundle is usually approved within 24 hours.

What if my submission is rejected?

Check the rejection notice for errors. Ensure details and documents exactly match ASIC records and resubmit.

Can I add multiple numbers?

Yes. After approval, you can add multiple Australian phone numbers by repeating the add-number process.

What if my desired number is unavailable?

Adjust your area code preferences, wait for new numbers to appear, or contact support for assistance.

Get compliant Australian phone numbers

Create your Address Bundle, submit your Regulatory Bundle with ASIC documents, and unlock Australian numbers for calls and SMS.

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