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How to Create and Install a Live Chat Widget
The BizStackPro Live Chat Widget lets you communicate with visitors in real time, automate responses, and deliver a more personalized customer experience. Follow this guide to set up the widget, customize appearance, configure business hours, enable Conversational AI, and install it on your site.
Helping Website Visitors Reach You Before They Leave
Visitors often leave websites without taking action when they cannot quickly ask questions, get support, or confirm information while browsing.
The BizStackPro Live Chat Widget provides real-time messaging, customizable chat experiences, business hour controls, AI-assisted responses, and lead capture directly from your website.
Without a properly configured chat system, businesses can miss conversations during high-intent moments, create inconsistent support experiences, and lose opportunities to capture leads or bookings.
This guide explains how to create and customize the Live Chat Widget, configure office hours and offline messaging, integrate Conversational AI, and install the widget on external websites using BizStackPro.
Before enabling automation and installing the widget across your website, it helps to understand how the Live Chat system is structured inside BizStackPro.
Why Use the Live Chat Widget?
- Engage visitors: Chat with customers directly on your website.
- Boost responsiveness: Provide quick support to increase satisfaction.
- Personalize experiences: Customize the widget to match your brand and availability.
Tip: Start simple—enable Live Chat first, then layer in business hours, offline messaging, and AI automation as you refine your workflow.
1) Set Up the Live Chat Widget
- Navigate to Sites → Chat Widget.
- Under Chat Type, choose Live Chat.
- Click Save, then review the live preview to confirm how it will appear.
2) Customize Widget Appearance
- Enable Chat Bubble: Turn on Enable Chat Bubble to show the floating bubble. Turning it off shows only the circular icon.
- Intro message: Customize the short message visitors see before they start chatting.
- Avatar: Upload a team avatar or choose a preset.
- Colors & fonts: Use the Widget Window settings to match your branding.
- System messages: Customize Greeting, Chat Ended, and Feedback messages.
Best practice: Keep your intro short and action-focused (example: “Hi! What can we help you with today?”).
3) Set Business Office Hours
- Go to Sites → Chat Widget → Chat Window.
- Enable Business Office Hours.
- Set time ranges for each day of the week (you can copy hours across days if needed).
- Add an offline welcome message (example: “We’re currently offline—leave your info and we’ll reply soon.”).
- When outside office hours, visitors can submit a contact form so you can follow up.
Good to know: A clear offline message reduces drop-offs and helps visitors understand when to expect a reply.
4) Integrate Conversational AI
- Go to Settings → Conversational AI.
- Select the channel you want to automate (example: Live Chat).
- Configure how the bot should respond and when it should hand off to a person.
- Train the bot using Q&A content or by letting it learn from your website (by entering your URL).
- Test responses in the bot trial/testing area before enabling it for live visitors.
Tip: Start with 10–20 common questions (pricing, hours, booking, support) and expand as you see real chat transcripts come in.
5) Live Chat Features Inside Conversations
- Request contact details: Prompt users mid-chat for follow-up info.
- End live chat: Close threads cleanly with an end-chat action.
6) Fully Responsive Across Devices
The Live Chat Widget automatically adjusts for different screen sizes (including very small screens). Layout and input fields adapt smoothly for mobile, tablet, and desktop.
Install the Widget on Your Website
- Copy the chat widget embed code from your BizStackPro Chat Widget settings.
- Paste the code into your website’s footer or body section (depending on your site builder).
- For WordPress, you can use a header/footer script plugin to insert the widget code site-wide.
- Save changes, then refresh your site to confirm the widget loads.
Best practice: After installation, test on desktop and mobile, then send a test message to confirm notifications and routing work correctly.
Turn website traffic into real conversations
Live chat helps you capture questions while intent is high—then follow up with automation when your team is offline.
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Frequently Asked Questions
Can I set different availability hours for each day?
Yes. You can define unique business hours for each day and copy settings across multiple days if needed.
What happens if my team is offline?
You can display a custom offline message and allow visitors to submit a contact form outside of business hours.
Can I add AI responses to the chat?
Yes. Use Conversational AI to enable automated responses, train the bot, and customize common replies.
How do I install the widget on an external website such as WordPress?
Copy the widget code from BizStackPro and paste it into your site’s footer or body. WordPress users can use a plugin to insert header/footer scripts.
Can I personalize chat for returning visitors?
Yes. Enable Return Visitors to display tailored messages for users who have previously interacted with your chat widget.
Add live chat to your website in minutes
Set hours, customize your widget, automate answers with Conversational AI, and install the widget on any website—so visitors can reach you at the perfect moment.
Real-time support. Smarter automation.
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