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How to Add Messaging to Your GMB Listing & Set Up Communication Notifications – BizStackPro Help

How to Add Messaging to Your GMB Listing & Set Up Communication Notifications

Enable Google Business Profile messaging and connect it to BizStackPro so you can receive and respond to messages directly inside the Conversations tab—plus trigger notifications when new messages come in.

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Responding Faster to Customers Messaging You From Google

Customers searching on Google often expect quick responses when they message a business directly from Google Search or Google Maps.

Connecting Google Business Profile messaging to BizStackPro allows those conversations to appear inside the Conversations tab so your team can manage replies from one centralized inbox.

Without integration and notifications in place, new inquiries can be missed, delayed, or handled inconsistently across different platforms.

This guide will walk you through how to enable Google Business Profile messaging, connect it to BizStackPro, and create automated notifications for incoming messages.

To begin, review the overview and understand how Google Business Profile messaging integrates with BizStackPro conversations and workflows.

Overview

Google My Business is now called Google Business Profile. It allows customers to message your business from Google Search and Google Maps. When you connect messaging to BizStackPro, those messages appear in the Conversations tab as chat-style threads—so your team can reply from one centralized inbox.

What you’ll do in this guide: enable messaging in Google Business Profile, connect it in BizStackPro, then create a workflow that alerts you when a new message arrives.

Part 1: Enable Google Business Profile Messaging

Step 1: Turn on Messaging in Google

Open your business in Google Business Profile.
Go to Messaging.
Complete any required setup details (if prompted).
Toggle Messaging ON to begin receiving messages.
(Optional) Customize your welcome message for new inquiries.

Tip: Set a clear welcome message and response-time expectation. Faster replies typically improve lead conversion from Google.

Part 2: Connect GMB Messaging to BizStackPro

Step 2: Connect the Integration

In BizStackPro, go to Settings → Integrations.
Select Google My Business.
Click Select a GMB page and choose your business listing.
Confirm the connection.

Step 3: Review Messenger Settings

After connecting, open Messenger Settings to confirm branding and contact details.

Set your display name and upload a logo.
Edit your welcome message.
Add a support contact name and email.
Add your website and a Privacy Policy URL.

Part 3: View and Reply to Messages

Once messaging is enabled and the integration is connected, your conversations will flow into BizStackPro.

Go to Conversations in BizStackPro.
Open the customer thread that came from GMB Messaging.
Reply directly in the thread like a normal chat conversation.

Good to know: The Customer Replied workflow trigger can be filtered by Reply Channel → GMB Messaging so automations only run for Google messages.

Part 4: Create Notifications for New GMB Messages

To alert yourself or your team when a new Google message arrives, build a workflow that triggers on customer replies.

Step 1: Create the Trigger

Go to Automation → Workflows.
Create a new workflow.
Select the trigger: Customer Replied.
Set the filter: Reply Channel → GMB Messaging.

Step 2: Add Notification Actions

Send an SMS to yourself or a team member.
Send an Email notification.
Send an in-app notification to a user.

Reminder: Save your workflow and set it to Active, otherwise notifications won’t run.

Never miss a message from Google Search

Connect Google Business Profile messaging to BizStackPro and trigger instant alerts so every inquiry gets handled fast.

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Frequently Asked Questions

What is the benefit of integrating Google My Business (GMB) with BizStackPro?

Integrating GMB with BizStackPro lets you manage Google Business Profile messages inside the Conversations tab, giving you a centralized inbox to communicate with leads and customers.

How do I set up Google My Business messaging?

In Google Business Profile, open your business, go to Messaging, enable messaging, and customize your welcome message. Then connect it in BizStackPro under Settings → Integrations → Google My Business.

How do I access GMB messages in BizStackPro?

Open the Conversations tab in BizStackPro. Google Business Profile messages appear as chat threads, and you can reply directly from there.

How do I set up notifications for new GMB messages?

Create a workflow using the Customer Replied trigger, filter by Reply Channel → GMB Messaging, then add actions like SMS, email, or in-app notifications to alert you when new messages arrive.

Where can I view all GMB conversations?

All Google Business Profile conversations appear in BizStackPro’s Conversations section where you can read, filter, and respond.

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Bring Google messages into one inbox

With Google Business Profile messaging connected to BizStackPro, your team can respond inside Conversations and automate alerts using workflows—so leads never slip through the cracks.

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Faster replies. Better lead capture.

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