How the Sticky Contact Feature Works

Overview

Sticky Contact helps returning visitors move faster by automatically pre-filling information they’ve entered before on forms, surveys, and appointment pages. It uses a browser cookie to store the user’s details and reuse them the next time they visit a page on the same domain.

This reduces repeat typing, lowers drop-off, and can improve form completion rates—especially across multi-step funnels.

Key Features and Benefits

• Automatic pre-fill: Previously entered name, email, phone, and other tracked fields can auto-populate.
• Less friction: Users finish faster with fewer repeated entries.
• Better multi-step flow: Helpful for funnels, two-step forms, and booking flows.
• Cross-form convenience: Once captured, the same info can pre-fill other forms/surveys on the same domain.
• Browser-specific behavior: Works only on the same browser and device where the data was originally entered.

How Sticky Contact Works

When a visitor submits a form (or enters details on supported pages), BizStackPro stores the information in a tracking cookie. When the visitor returns to another supported page on the same domain, Sticky Contact can reuse the saved data to pre-fill fields.

• Stores details in a browser cookie after entry/submission.
• Reuses data for forms, surveys, and appointment pages on the same domain.
• Works well for flows like:
  • Opt-in → booking page
  • Multi-step funnels
  • Two-step order forms

How to Enable Sticky Contact

Enable in Forms

1. Go to Sites → Forms.
2. Open (or create) your form.
3. Open the Form Settings area.
4. Toggle Sticky Contact ON.
5. Save your changes.

Enable in Surveys

1. Go to Sites → Surveys.
2. Open (or create) your survey.
3. Find the Survey Settings area.
4. Toggle Sticky Contact ON.
5. Save your changes.

Enable in Calendars

1. Go to Calendars → Calendar Settings.
2. Select the calendar you want to update.
3. Scroll to the Forms & Payment section.
4. Toggle Sticky Contact ON.
5. Save your changes.

Best Practices

• Use for multi-step flows: Especially helpful when users must enter information more than once.
• Avoid shared devices: Don’t rely on Sticky Contact for kiosks, public computers, or shared tablets.
• Pair with smart form design: Use conditional logic and clean layouts to keep completion fast.
• Disclose cookies when required: Add a cookie notice/consent option based on your region’s requirements.

Troubleshooting

• Not pre-filling? Confirm cookies are enabled and the pages are on the same domain.
• Changed browsers/devices? Sticky Contact won’t carry over to a different browser or device.
• Hidden/custom fields not filling? Sticky Contact does not support those field types.
• Multiple users on one browser? Stored details may overwrite—avoid using on shared devices.