Customer Access Center: Wishlist Products, View Current & Past Order Details

Overview

The Customer Access Center (CAC) is a secure, self-service portal where customers can review current orders, check fulfillment status, track shipments, view past order history, and manage wishlisted products. Instead of contacting support for basic order questions, customers can log in and find what they need in one place.

When Product Wishlisting is enabled, shoppers can save items they’re interested in and revisit them later from the same portal—helpful for improving return visits and repeat purchases.

Key Features and Benefits

• Secure OTP login: Customers authenticate with a one-time password sent to their email.
• Order summary at a glance: Customers can quickly see status for current/recent orders.
• Fulfillment details: Tracking number, carrier, and tracking link display when available.
• Past order history: Customers can browse previous orders from the Orders section.
• Wishlist management: Customers can revisit and manage wishlisted products (when enabled).
• Reduced support load: Fewer “Where’s my order?” tickets for your team.

How Customers Access the Customer Access Center

Option 1 – Order Confirmation Email

1. Go to Payments > Settings > Notifications.
2. Enable the Order Confirmation Email for your store.
3. After checkout, customers receive an email with a View Order button.
4. The button links directly to the CAC order view.

Option 2 – Direct URL Access

Customers can also visit their orders directly using:

Consider adding this as a menu item (for example, “My Orders”) so customers can return anytime.

Logging In and Viewing Orders

Secure OTP Login Flow

• Customers enter the email used at checkout.
• The system sends a one-time password (OTP) to that email.
• Customers enter the OTP to access their CAC dashboard.

Viewing Order Details

• Customers see a list of their current and recent orders.
• Selecting an order can show:
  • Order items, quantities, and totals
  • Shipping address and fulfillment status
  • Carrier name and tracking number (when available)
  • Tracking URL (when available)
  • Billing details (if enabled in your store)

Accessing Past Orders

From the CAC navigation, customers can open Orders to browse their past order history. This is especially helpful for repeat buyers who want to reference prior purchases or reorder products.

Wishlisting Products in Ecommerce Stores

Wishlisting helps customers save products for later instead of abandoning the store when they’re not ready to buy. When connected to the Customer Access Center, customers can return and review saved items in one place.

How to Enable Wishlist Products

• Open the Store Builder and edit a page with product elements (Product List, Product Details, or Featured Product).
• Select the product element.
• In General Settings, toggle Enable Wishlist Products to ON.
• Adjust the wishlist icon/button styling to match your store branding.
• Add a Wishlist menu item under customer navigation and link it to the CAC wishlist view.
• Save and publish.

Important Notes and Limitations

• Shared email addresses: If multiple contacts share the same email, CAC access may default to the first contact created.
• Domain connection: Your store’s domain must be connected and configured correctly for CAC URLs to work.
• Default path: Ensure your domain’s default path routes to a valid store/checkout page so email links and direct URLs work reliably.
• Order data source: Only orders created through your BizStackPro store appear in the CAC.